We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24-hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.
Should your forget your appointment or cancel with less than 24 hour notice, it is considered a "no-show". Situations are taken under consideration on a case by case basis. You may be charged partial or full service value. Pre-paid discount vouchers will be forfeit.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. The service will not be pro-rated
We look forward to serving you!